Leading payment solutions provider EpicPay brought together prominent retail executives and industry experts for an exclusive roundtable discussion on “Digital Payments, Customer Experience and Smart Operations” at the Four Points By Sheraton, Lagos, on Thursday, August 21, 2025.
The high-profile panel session, moderated by Bola Lawal, Convener of PremiaBN, brought together key decision-makers and senior executives and startup founders from across Nigeria’s retail, technology, and payment ecosystems to discuss strategies shaping the future of commerce in one of Africa’s fastest-growing markets.
Addressing Retail’s Digital Transformation
The roundtable focused on critical challenges and opportunities facing Nigeria’s retail sector as businesses navigate the rapidly evolving digital payments landscape. Key discussion points included strategies for enhancing customer experience through seamless payment integration, optimizing retail operations through smart technology adoption, and building sustainable digital payment ecosystems.
“The retail landscape in Nigeria is experiencing unprecedented transformation,” noted Wonuola Okoye one of the panelists during the session. “Digital payments are no longer just a convenience – they’re becoming essential infrastructure for modern retail operations.”
Cross-Industry Insights
The diverse panel brought together perspectives from banking, retail, logistics service, fintech, and technology solutions, creating a comprehensive dialogue on how different sectors are adapting to changing consumer payment preferences.
The discussion explored practical solutions for retailers looking to enhance their payment acceptance capabilities while improving overall customer experience through technology integration.
Smart Operations Focus
Beyond payments, the roundtable addressed broader operational efficiency improvements enabled by digital solutions. Panelists shared insights on how smart operations can reduce costs, improve customer satisfaction, and create competitive advantages in Nigeria’s dynamic retail market.
The event highlighted EpicPay’s commitment to supporting Nigeria’s retail ecosystem through innovative payment solutions designed for local market needs while meeting international standards.
Growing Payment Innovation
The roundtable comes at a time when Nigeria’s digital payments sector is experiencing significant growth, driven by increased smartphone adoption, improved internet connectivity, and changing consumer preferences accelerated by the COVID-19 pandemic.
Industry stakeholders emphasized the importance of collaboration between payment providers, retailers, and technology companies to create seamless experiences that benefit both businesses and consumers.
The event concluded with discussions on future trends and the role of emerging technologies in shaping Nigeria’s retail payment landscape over the next five years.
