In an extensive and heartfelt address to its customers and employees, the CEO of Brass, a prominent fintech startup renowned for its commitment to revolutionizing business finance solutions, took to X social media to speak candidly about the recent challenges the company has faced, particularly concerning withdrawal delays. This communication comes at a crucial time, as the company navigates through turbulent waters marked by funding challenges and the difficult decision to downsize its workforce. The CEO’s message aimed not only to shed light on the issues at hand but also to outline the company’s proactive steps toward resolution and to reaffirm Brass’s unwavering dedication to its customer base.
The post reads:
“Making changes to ensure and support our sustainability and growth @insidebrass . For almost 4 years since we launched, we have been building best-in-class financial products for Nigerian businesses, and have since then, extended our services to individuals and families.
We have since raised $2m, and have continued to build and grow through the changing times. We have added some of the kindest and smartest people I have been privileged to work with, and they have all played important roles in building today’s Brass.
In the last few months, however, the local economy has really changed significantly, impacting our plans. Over the next couple of days, Brass will be moving some of its employees to furlough as it resets itself and rebuilds for the current economic realities.
This is really sad for us. During this time, we would continue to provide impacted colleagues with health insurance coverage and other benefits until we are able to bring them back in the following months, so they can continue to do their best work with us.
Our employee experience lead, alongside co-founder and CTO will be leading this process with one-on-one calls and ensuring we provide every kind of support to everyone impacted.
I am also going to be available to provide reference calls for our impacted colleagues looking for new opportunities elsewhere.
We will continue to do our best to build a great business and be responsible to everyone that’s been a part of our process of building a company we can all be proud of, for helping us to defend and support the business. Thank you very much”
In this comprehensive message, the CEO not only addressed the immediate concerns but also outlined a clear path forward and extensive support for employees who are affected, also demonstrating Brass’s dedication to its customers and its resolve to uphold the highest standards of service and reliability in the fintech industry.
