Customers of Brass who have encountered difficulties in utilizing the platform over the recent weeks now have a reason to be optimistic. The company announced on Tuesday, confirming that the technical hurdles that had been impeding transactions have been effectively resolved.
“In recent weeks, a number of customers have had difficulties transacting with the Brass platform. We’re happy to share that we’ve resolved these challenges, and transactions are working seamlessly once again.”
Although Brass opted not to detail the specifics of the technical difficulties, they have reassured their customer base that the platform’s stability and security have been thoroughly restored. This news comes as a significant relief to many who rely on Brass for their financial transactions and operations.
Amidst user frustration and complaints, Brass CEO Sola Akindolu attributed the delays to a limited number of businesses (80) and challenging economic conditions. On Monday, Brass said that the transaction delays were finally resolved and user funds were returned.
“I have finally gotten my money out of Brass,” Ajayi one of Brass’s users confirmed in a tweet on Tuesday. Other users corroborated the resolution of delays but also criticized the lack of user support from Brass during the issue. In a separate confirmation, a test transaction conducted by Techmoonshot.com was processed successfully.
For users who might still be facing any issues or have concerns regarding their transactions, Brass is actively encouraging them to reach out to their support team. The company has emphasized its commitment to providing continuous assistance and ensuring that every user’s experience on the platform is as smooth and reliable as possible.
“We remain dedicated to delivering the high-quality service our users expect and deserve,” Akindolu added. “We are also implementing additional measures to prevent such occurrences in the future, continuously striving to enhance our platform’s reliability and user experience.”
Recently, Brass temporarily laid off some employees due to economic challenges, aiming to restructure operations in response to the current economic environment which may have caused the transaction delay.
